This will acknowledge receipt of your correspondence to the Customer Relations Department. Please be assured your comments and concerns are very important to us, and we are working diligently to provide a personal and professional response to every email we receive. Our current response time is 3-4 business days. A member of our Customer Relations team will respond to your feedback as quickly as possible.
If your question or comment is about an upcoming trip, an unused ticket or your Dividend Miles account, please call our Reservations Department at 1-800-428-4322. If your correspondence is regarding delayed, lost or damaged baggage, please visit our website at www.usairways.com and select the link to our Central Baggage Resolution Office for information on how to contact that department directly.
If you are inquiring about the status of a Refund, please be aware that our current Refunds Department processing time is currently 30 days.
Thank you for your patience. We appreciate your business.
US Airways Customer Relations Team
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