Monday, March 7, 2011

US Airways problem resolved :)

I got off of work today and called customer service back at US Airways. I got a wonderful rep named Donna who helped me. I told her I was a first time flier going to see my terminally ill Grandmother with my 6 year old daughter who has Autism. I explained the problem of the seats not being together and why K and I need to sit together on the plane. Well, she changed our seats with no problem and no charge. Easy as that ... now Frida from my first call I think needs to be retrained.  

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